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Guarantee

The following is the terms of warranty of KAKULIN for all goods and services rendered relating to agents, dealers, specialist shops and general customer services.

  

1.     Product Quality Guarantee: 

The company guarantees the production of its products and application of services and marketing to the highest standards.

Our customers are guaranteed their full statutory rights of warranty up to and until one year from the date of product purchase.

2.     Secure Delivery of Products: 

The company guarantees delivery of ordered merchandise with the use of quality packing materials.

If the merchandise is delivered with faulty packaging and upon opening the goods are found to be damaged or tampered with in any way, please immediately return said goods to the company by courier service and contact our customer service staff quoting all receipt numbers for prompt replacement of goods.  Any merchandise damaged or defective in anyway which has been caused by mishandling by any courier company shall not make KAKULIN liable for replacement.

3.     Product Defects: 

(a)   Defects attributable to the manufacturer.

If upon receipt or use of our products any defect or irregularity is found which can only be attributable to the company's manufacturing process, then please contact our customer service staff.  

We will immediately replace said product with the same model or its equivalent upon agreement with purchaser.

(b)  Defects attributable to the customer.

KAKULIN is not liable for any costs for replacement or repairs to goods with defects or damages caused by the customer. 

KAKULIN offers a paid for complete maintenance and repair service to all its customers.

            (c) Defects caused by force majeure

             KAKULIN is not liable for failure to perform the company's obligations if such failure is as a result of acts of God, (including fire, flood, earthquake, storm, hurricane or other 

            natural disaster), war,invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power 

            or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

4.     Other: 

Terms and conditions of warranty and specifications may be amended at any time and without prior notice.